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Bug caused loss of 8400+ energy - (resolved)
Last Post 25-01-2012 03:31 PM by Threadbare. 5 Replies.
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ThreadbareUser is Offline
Fresh Zombie Meat
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24-01-2012 04:45 PM
    Hello... this bug needs to be fixed, both in my specific case, and in case it happens to anyone else.

    I had 8400+ energy out of 1440 max, because I regularly buy the 30-credit energy boost. I like having enough energy to do everything I could want to in an evening.

    I saw I had 4 days left on my premium membership, and bought the 49-credit 30-day membership again. It said I was up to 34 days.

    ... and then my energy dropped to 1440/1440. A loss of 8400+ energy. It should have given me an ADDITIONAL 1440. Not wiped my previous total. I logged out and back in to see if it was just a glitch, but it does not appear to be.

    This is big. Really big. Because it impacts people who spend money on the game.

    I would like my energy back please. This will, obviously, be a deciding issue on if I spend money on this game ever again.
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    24-01-2012 04:59 PM
    Thanks for reporting Threadbare. We have also received your support email a few minutes ago and have already replied to you in that email that you have been compensated 4x2400SP and that the bug you experienced (being in rare case of having thousands of SP at the point where you purchases credits and receive the 1440 premium boost) will be fixed asap.
    - The Zombie Pandemic Development Team
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    24-01-2012 08:47 PM
    Thank you! As always, surprisingly prompt and courteous service from a gaming company.

    I've logged in, and do not yet have the 4 adrenaline shots. I've emailed a response back to support. I'm sure it'll get all cleared up shortly though.
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    25-01-2012 01:09 AM
    Guys, still no adrenaline shots. Maybe you meant to give them but never did? Check my account - I haven't used them, am still at 1440 energy. Not trying to cheat you, just want to get back to playing with all my energy.
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    25-01-2012 12:37 PM
    You should be reimbursed now. Can you please confirm?
    - The Zombie Pandemic Development Team
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    25-01-2012 03:31 PM
    Yes, I have the reimbursed credits and am off to buy some adrenaline. Thanks for the quick fix!
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